Senior security analysts have disclosed that it is almost certain that GCHQ, the British intelligence gathering unit, and other government agencies around the world that are in involved in high volume surveillance programs will turn to call centres to boost manpower. Frederick Carrow of Contact Force Ltd explained: “Every day there are many billions of phone calls made, tens of billions of SMS texts, tens of billions of instant messages, hundreds of billions of emails sent and no one agency can handle those kinds of volumes. Even working round the clock, they just don't have the resources. It is inevitable that a good deal of this work will have to be outsourced and call centres have the ideal structure for this kind of monitoring.” He said that the call centre operatives would not necessarily know who they were working for nor the identity of those they were monitoring. “They are already accustomed to working to a rigid set of instructions from which they cannot deviate, now they just have to be given a list of trigger words to spot which communications do not smell right.”
No government agency contacted was prepared to comment with most of them insisting that it was not their policy to respond to questions about national security.
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